Preamble
Welcome to our website!
Thank you for choosing our company and trusting us.
The following General Terms and Conditions (GTC) contain the rules for browsing and purchasing on our website. The document was created with the help of the Sellvio GTC generator.
If you have any questions about the content of the GTC, the operation of the website, the products, or the purchase process, or if you would like to discuss your individual needs with us, please contact our customer service at one of the contact details provided.
Imprint: details of the Service Provider (Seller, Company)
Name: PilleFuvar Kft.
Headquarters: 2112 Veresegyház, Kútfő utca 15
Company registration number: 13-09-218010
Tax number: 27729872213
Representative: Bognár Gabriella
Phone number: +36/70 364 2775
Email: pillefuvar@gmail.com
Website: pillefuvar.hu
Hosting provider details
Name: Yettel Hungary Ltd.
Headquarters: Hungary, Törökbálint, Pannon út 1.
Website: yettel.hu
Definitions
Goods: Movable items offered for sale on our website, including:
- water, gas and electricity supplied in tanks, bottles or otherwise in limited quantities or in specified capacities;
- and movable goods that contain or are connected to digital content or a digital service in such a way that, in the absence of the digital content or service concerned, the goods would not be usable for their intended purpose.
Goods with digital elements: A movable thing that incorporates or is closely connected to digital content or a digital service and cannot perform its function without the given digital content or service.
Digital content: Data that is produced or provided in digital form.
Parties: The Seller and the Buyer collectively.
Consumer: A natural person who is not acting within the scope of his profession, independent occupation or business.
Consumer contract: A contract in which one of the parties is a consumer.
Functionality: The property of goods with digital elements, digital content or a digital service that enables them to perform the functions necessary for their intended use.
Manufacturer: The manufacturer of the Goods or, in the case of imported goods, the importer into the territory of the European Union, and any person who is indicated as the manufacturer on the packaging, trademark or other distinguishing sign of the goods.
Interoperability: The ability of a good, digital content or service containing digital elements to work with other, different types of hardware or software.
Compatibility: The ability of a good, digital content or service containing digital elements to work together with hardware and software of similar purpose without modification.
Website: A website operated by the Seller that serves as a platform for concluding a contract.
Durable data carrier: A device that allows the recipient to store and access personal data in a long-term, unchanged form.
Distance communication device: Any device that allows the conclusion of a contract without the simultaneous physical presence of the parties. Such a device may be, for example, the internet, telephone, fax, printed matter or an advertisement with an order form.
Distance contract: A consumer contract concluded within the framework of an organised distance selling system, using only means of distance communication.
Enterprise: A natural or legal person acting in the course of his professional or business activity.
Buyer / You: The person who makes a purchase offer through the Website and thereby enters into a contract with the Seller.
Warranty: In the case of contracts concluded between a consumer and a business, the warranty shall be interpreted as follows:
1. Voluntary warranty: An obligation voluntarily assumed by the business, in addition to or in the absence of a legal obligation, to perform the contract properly.
2. Mandatory warranty: A warranty based on legal provisions and binding on the business.
Purchase price: the consideration to be paid for the Goods and the provision of digital content.
Applicable legislation
The Contract is governed by the provisions of Hungarian law, and in particular the following legislation applies:
● Act CLV of 1997 on consumer protection
● Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society
● Act V of 2013 on the Civil Code
● Government Decree 151/2003. (IX.22.) on the mandatory warranty for durable consumer goods
● Decree 10/2024. (VI.28.) IM on the definition of the scope of durable consumer goods subject to mandatory warranty
● Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses
● 19/2014. (IV.29.) Decree of the Ministry of the Interior on the procedural rules for handling warranty and guarantee claims regarding things sold under a contract between a consumer and a business
● Act LXXVI of 1999 on copyright
● Act CXII of 2011 Act on the right to informational self-determination and freedom of information
● REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on combating unjustified territorial blocking and other forms of discrimination based on the customer's nationality, place of residence or place of establishment within the internal market, and amending Regulations (EC) No 2006/2004 and (EU) No 2017/2394 and Directive 2009/22/EC
● REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
● Consumer-business transactions, Government Decree 373/2021. (VI. 30.) on the detailed rules for contracts for the sale and purchase of goods, the provision of digital content and the provision of digital services
Scope and acceptance of the General Terms and Conditions (GTC)
These General Terms and Conditions (hereinafter: GTC) determine the content of the contractual relationship established through the Website, in addition to the relevant, binding legal provisions. The GTC contains the rights and obligations between the Buyer and the Seller, the conditions for the conclusion of the contract, the deadlines for performance, the payment and delivery conditions, the liability rules, and the method of exercising the right of withdrawal.
The technical information necessary for the use of the Website - if not included in these GTC - is provided by other information available on the Website.
Before finalizing the order, the Buyer is obliged to familiarize himself with and accept the provisions of these GTC.
Language and form of the contract
The language of the contracts subject to these GTC is Hungarian.
These contracts are concluded electronically, do not qualify as written contracts, and are not filed by the Seller.
Complaint handling and legal enforcement options
If you have an individual right or interest violation related to the purchased goods or the activities of the Seller or the person acting on behalf of the Seller, you can submit your complaint to one of the following contact details:
- In writing Via online interface: pillefuvar.hu
- In writing via the following email address: pillefuvar@gmail.com
- In writing by post: 2112 Veresegyház, Kútfő utca 15
It is important to note that separate legislation applies to the assessment of warranty and guarantee claims, and they are not handled based on the rules of the Consumer Protection Act.
A consumer protection complaint – which does not qualify as a warranty or guarantee claim – can be submitted orally or in writing. We will investigate the oral complaint immediately, and if an immediate solution is not possible, we will record it, which the consumer will receive.
The company is obliged to investigate the oral complaint immediately and, if necessary, remedy it. The company is obliged to investigate the oral complaint immediately and, if possible, remedy it immediately. If the consumer does not agree with the way the complaint is handled, or if immediate investigation is not feasible, the company is obliged to prepare a record of the complaint and its own position.
A copy of the minutes:
- in the case of a verbal complaint made in person, it must be handed over to the consumer on site,
- In the case of a complaint made by telephone or other electronic means of communication, it must be sent within 30 days at the latest, in accordance with the rules applicable to written complaints, together with a substantive response. The minutes of the complaint must contain the following:
1. name and address of the consumer,
2. place, time and method of submitting the complaint,
3. detailed description of the consumer's complaint, list of documents and other evidence presented by the consumer,
4. statement of the undertaking on its position regarding the consumer's complaint, if immediate investigation of the complaint is possible,
5. signature of the person taking the minutes and – with the exception of verbal complaints communicated by telephone or using other electronic communications services – the consumer,
6. place and time of recording the minutes,
7. in the case of verbal complaints communicated by telephone or using other electronic communications services, the unique identification number of the complaint.
The enterprise is obliged to respond to complaints received in writing, in a verifiable manner, within 30 days of receipt, unless otherwise provided by EU law, and to take steps to forward the response. If the complaint is rejected, the enterprise is obliged to send its position in writing, with justification, to the consumer. In this case, information must also be provided on which authority or conciliation body the consumer can turn to, depending on the nature of the complaint. The information must include the name, address, telephone number, electronic contact information and mailing address of the competent organization. The Seller has not made a general declaration of submission.
Legal remedies – if complaint handling is unsuccessful
Consumer protection procedure
The consumer has the right to file a complaint with the consumer protection authority competent for his/her place of residence if he/she believes that he/she has been wronged. After the notification, the authority decides whether to proceed with the procedure. The consumer protection authority tasks are performed in the first instance by the capital and county government offices, whose contact details can be found on the following page:
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Budapest Metropolitan Government Office Consumer Protection Department Address: 1117 Budapest, Prielle Kornélia Street 4/b. Mailing address: 6001 Kecskemét, P.O. Box 189. E-mail: beyazzatovedelem@bfkh.gov.hu Phone number: (1) 450-2598 Website: https://kormanyhivatalok.hu/kormanyhivatalok/budapest/megye/szervezet/fogyasztovedelmi-foosztaly Jurisdiction: Budapest metropolitan area |
Pest County Government Office Consumer Protection Department Address: 1072 Budapest, Nagy Diófa u.10-12. Mailing address: 6001 Kecskemét, P.O. Box 189. Email: fogyved@pest.gov.hu Phone number: 06 1 459 4843 Website: https://kormanyhivatalok.hu/kormanyhivatalok/pest/megye/szervezet/fogyasztovedelmi-foosztaly Jurisdiction: Pest County |
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Bács-Kiskun County Government Office Consumer Protection Department Address: 6000 Kecskemét, Szent István krt. 19/A. Mailing address: 6001 Kecskemét, P.O. Box 189. E-mail: bezyaztavedelem@bacs.gov.hu Phone number: 06 76 795 710 Jurisdiction: Bács-Kiskun County |
Baranya County Government Office Consumer Protection Department Address: 7630 Pécs, Hengermalom u. 2. Mailing address: 7630 Pécs, Hengermalom u. 2. E-mail: beyazzatovedelem@baranya.gov.hu Phone number: 06 72 795 398 Jurisdiction: Baranya County |
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Békés County Government Office Consumer Protection Department Address: 5600 Békéscsaba, József Attila u. 2-4. Mailing address: 5600 Békéscsaba, József Attila u. 2-4. Email: fogyved@bekes.gov.hu Phone number: +36 66 546 150 Jurisdiction: Békés County |
Borsod-Abaúj-Zemplén County Government Office Consumer Protection Department Address: 3527 Miskolc, József Attila u 20. E-mail: bezyaztavedelem@borsod.gov.hu Phone number: 06 46 795 779 Jurisdiction: Borsod-Abaúj-Zemplén County |
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Csongrád-Csanád County Government Office Consumer Protection Department Address: 6722 Szeged, Rákóczi Square 1. Mailing address: 6722 Szeged, Rákóczi Square 1. E-mail: bezyaztavedelem@csongrad.gov.hu Phone number: 06 62 680 532 Jurisdiction: Csongrád-Csanád County |
Fejér County Government Office Consumer Protection Department Address: 8000 Székesfehérvár, Honvéd Street 8. E-mail: fogyved@fejer.gov.hu Phone number: +36 22 501 751 Jurisdiction: Fejér County |
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Győr-Moson-Sopron County Government Office Consumer Protection Department Address: 9022 Győr, Türr István Street. 7. E-mail: bezyaztavedelem@gyor.gov.hu Phone number: +36 96 795 950 Jurisdiction: Győr-Moson-Sopron County |
Hajdú-Bihar County Government Office Consumer Protection Department Address: 4025 Debrecen, Széchenyi Street 46. Mailing address: 4025 Debrecen, Széchenyi Street 46. E-mail: beyazzatovedelem@hajdu.gov.hu Phone number: 06 52 533 924 Fax: 06 52 504 105 Jurisdiction: Hajdú-Bihar County |
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Heves County Government Office Consumer Protection Department Address: 3300 Eger, Kossuth L. u. 9. Mailing address: 3301 Eger, P.O. Box 216. E-mail: fogyved@heves.gov.hu Phone number: 06 (36) 515-469 Fax: 06 (36) 516-040 Jurisdiction: Heves County |
Jász-Nagykun-Szolnok County Government Office Consumer Protection Department Address: 5000 Szolnok, Indóház u. 8. E-mail: jasz.fogyved@jasz.gov.hu Phone number: 56/795-165 Jurisdiction: Jász-Nagykun-Szolnok County |
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Komárom-Esztergom County Government Office Consumer Protection Department Address: 2800 Tatabánya, Bárdos László Street 2. E-mail: bezyaztavedelem.meff@komarom.gov.hu Phone number: (34) 309-303 Jurisdiction: Komárom-Esztergom County |
Nógrád County Government Office Consumer Protection Department Address: 3100 Salgótarján, Karancs Street 54. Email: fogyved@nograd.gov.hu Phone number: 06 32 511 116 Jurisdiction: Nógrád County |
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Somogy County Government Office Consumer Protection Department Address: 7400 Kaposvár, Vásártéri Street 2. E-mail: bezyaztavedelem@somogy.gov.hu Phone number: 06 82 510 868 Jurisdiction: Somogy County |
Szabolcs-Szatmár-Bereg County Government Office Consumer Protection Department Address: 4400 Nyíregyháza, Hatzel Square 10. Mailing address: 4401 Nyíregyháza, P.O. Box 77. E-mail: bezyaztavedelem@szabolcs.gov.hu Phone number: 06 42 500 694 Jurisdiction: Szabolcs-Szatmár-Bereg County |
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Tolna County Government Office Consumer Protection Department Address: 7100 Szekszárd, Kiskorzó Square 3. E-mail: beyazzatovedelem@tolna.gov.hu Phone number: (74) 795-384 Jurisdiction: Tolna County |
Vas County Government Office Consumer Protection Department Address: 9700 Szombathely, Wesselényi u. 7. Mailing address: 9702 Szombathely, P.O. Box 24. E-mail: bezyaztavedelem@vas.gov.hu Phone number: +36/70-705-1435 Jurisdiction: Vas County |
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Veszprém County Government Office Consumer Protection Department Address: 8200 Veszprém, Kistó Street 1. Mailing address: 8200 Veszprém, Kistó Street 1. E-mail: beyazzatovedelem@veszprem.gov.hu Phone number: +36 88 550 510 Jurisdiction: Veszprém County |
Zala County Government Office Consumer Protection Department Address: 8900 Zalaegerszeg, Pintér Máté u. 22. Mailing address: 8900 Zalaegerszeg, Pintér Máté u. 22. E-mail: beyazzatovedelem.zala@zala.gov.hu Phone number: +36 92 510 530 Jurisdiction: Zala County |
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Court proceedings
If no satisfactory agreement is reached in a consumer dispute, the customer has the right to enforce his claim in court. The rules of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure govern the litigation.
Conciliation board procedure
If the consumer complaint is rejected, you have the option of contacting the conciliation board competent for your place of residence or stay, or of your choice. The condition for initiating the board procedure is that the consumer has first attempted to resolve the dispute directly with the business.
The conciliation board – if the consumer does not request a personal hearing – will conduct the procedure in the form of an online hearing, using an electronic device that ensures audio and video transmission.
Our company is obliged to cooperate during the procedure, thus sending a response to the board’s request within the deadline, and to ensure that the representative authorized to conclude a settlement is present online during the procedure.
If the consumer requests a personal hearing, the company’s representative is obliged to be present at the hearing at least online.
More information about the Conciliation Boards is available here: bekeltetes.hu
Contact details of the respective territorially competent Conciliation Bodies:
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Budapest Conciliation Board Headquarters: Budapest Area of jurisdiction: Budapest Contact: Address: 1016 Budapest, Krisztina krt. 99. 1st floor. 111. Mailing address: 1253 Budapest, P.O. Box 10. Phone number: 06-1-488-2131 E-mail: bekelteto.testulet@bkik.hu Website: bekeltet.bkik.hu |
Baranya County Conciliation Board Headquarters: Pecs Area of jurisdiction: Baranya County, Somogy County, Tolna County Contact: Address: 7625 Pécs, Majorossy I. u. 36. Phone number: 06-72-507-154 E-mail: info@baranyabekeltetes.hu Website: baranyabekeltetes.hu |
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Borsod-Abaúj-Zemplén County Conciliation Board Headquarters: Miskolc Area of jurisdiction: Borsod-Abaúj-Zemplén County, Heves County, Nógrád County Contact: Address: 3525 Miskolc, Szentpáli u. 1. Phone number: 06-46-501-090, 06-46-501-091 Email: bekeltetes@bokik.hu Website: bekeltetes.borsodmegye.hu |
Csongrád-Csanád County Conciliation Board Headquarters: Szeged Area of jurisdiction: Békés County, Bács-Kiskun County, Csongrád-Csanád County Contact: Address: 6721 Szeged, Párizsi krt. 8-12. Phone number: 06-62/549-392 E-mail: bekelteto.testulet@cskik.hu Website: bekeltetes-csongrad.hu |
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Fejér County Conciliation Board Headquarters: Székesfehérvár Area of jurisdiction: Fejér County, Komárom-Esztergom County, Veszprém County Contact: Address: 8000 Székesfehérvár, Hosszúsétáter 4-6. Phone number:06-22-510-310 Email: bekeltetes@fmkik.hu Website: www.bekeltetesfejer.hu |
Győr-Moson-Sopron County Conciliation Board Headquarters: Gyor Area of jurisdiction: Győr-Moson-Sopron County, Vas County, Zala County Contact: Address: 9021 Győr, Szent István út 10/a. Phone number: 06-96-520-217 E-mail: bekeltetotestulet@gymskik.hu Website: bekeltetesgyor.hu |
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Hajdú-Bihar County Conciliation Board Headquarters: Debrecen Area of jurisdiction: Jász-Nagykun-Szolnok County, Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County Contact: Address: 4025 Debrecen, Vörösmarty u. 13-15. Phone number: 06-52-500-710, +36 52 500 745 Email: bekelteto@hbkik.hu Website: hbmbekeltetes.hu |
Pest County Conciliation Board Headquarters: Budapest Area of jurisdiction: Pest County Contact: Address: 1055 Budapest, Balassi Bálint u. 25. IV/2. Phone number: 06-1-792-7881 Email: pmbekelteto@pmkik.hu Website: panaszrendezes.hu |
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Conciliation Board Procedure in the Case of Persons Not Qualified as Consumers
Under consumer protection regulations, certain legally defined organizations – such as civil organizations, religious legal entities, condominiums, housing cooperatives – are entitled to use the conciliation board procedure even if their activities are not considered consumer-oriented. The condition for this is that the given organization does not order, use or make use of the goods in connection with its business or independent occupation. The Conciliation Board is entitled to verify and assess the existence of consumer status. The general rules of the conciliation board procedure govern the procedure.
Partial invalidity, code of conduct
If any provision of these GTC is unlawful or invalid, this shall not affect the validity of the remaining provisions. Such provisions shall be replaced by the applicable legislation.
The Seller does not have a code of conduct in accordance with the legislation on the prohibition of unfair commercial practices towards consumers.
Using the website
Orders are subject to registration and can only be placed by businesses with a tax number.
Collection methods, collection fees
Personal collection
You can also collect the ordered Goods in person at our store.
Delivery deadline
In the case of a Buyer who is a consumer – unless otherwise agreed – the Seller is obliged to make the Goods available to the Buyer without delay after the conclusion of the contract, but no later than thirty days.
Based on the above provision, the general delivery deadline is a maximum of 30 days, which is calculated from the date of confirmation of the order. The Seller will provide separate information for the given delivery method about deadlines that differ from this – but do not exceed 30 days.
In the event of a delay by the Seller, the Buyer is entitled to proceed in accordance with the provisions of the Civil Code (Act V of 2013).
Reservation of rights, ownership clause
If the Buyer has not received his previous order (unless he has exercised his right of withdrawal), or the shipment has been returned to the Seller with the indication "not claimed", the Seller is entitled to make the fulfillment of the new order conditional on the advance payment of the purchase price and shipping costs.
The Seller may withhold the delivery of the Goods until he is satisfied that the purchase price has been received in full. This applies to electronic payment solutions and to bank transfer payments where the purchase price is paid in the currency of the Buyer's Member State and the Seller does not receive the full amount due to exchange or bank charges.
In such cases, the Seller is entitled to request the Buyer to make up the missing amount and may withhold the Goods until the purchase price has been paid in full.